Glowfinch

FAQ

Questions about a piece or an order? We would love to help.

Can I mix different designs for the quantity offer?

Yes. Add any 2 items for 10% off, or 3 or more for 20% off. A prepacked set or combo counts as one item. The best eligible discount applies without stacking product or order offers.

Is this jewellery waterproof?

Materials and finishes vary by design. Check the product description and keep imitation jewellery dry to protect its finish.

How can I get help with my order?

Contact our support team with your order number. For damaged or incorrect items, contact us within 48 hours of delivery with photos.

Jewellery care

Keep jewellery dry and away from perfume, lotions and household chemicals. Wipe gently with a soft cloth and store each piece separately.

Shipping & returns +

Usually dispatched in 1–2 business days. Delivery typically takes 3–7 business days after dispatch.

30-day returns on eligible unused items. Sale items and other exclusions apply. See the full policy for details.