FAQ
1. What types of jewellery does Glowfinch offer?
We offer a premium range of artificial jewellery including Korean Jewelry, American Diamond Jewelry, and Chinese Jewelry that combines elegance with the latest trends.
2. Do you provide wholesale pricing?
Yes, Glowfinch is a leading wholesale and Direct-to-Consumer (D2C) brand. Please contact us for bulk orders or wholesale inquiries.
3. How long does delivery take?
Orders are typically processed within 1-2 business days. Standard delivery within India usually takes 3-7 business days.
4. Can I track my order?
Yes, once your order ships, you will receive a tracking number via email to monitor your package.
5. What is your return policy?
We accept returns within 7 days of delivery, provided items are unused, unopened, and in original condition. Customized or damaged items are non-returnable.
6. How do I cancel an order?
Cancellations are accepted within 12 hours of placing the order by contacting our support team. Orders already processed or shipped cannot be canceled but can be returned according to our return policy.
7. Do you ship internationally?
Currently, Glowfinch ships only within India.
8. What payment methods do you accept?
We accept payments via secure and authorized payment gateways listed on our website.
9. How do I contact customer support?
You can reach us via email at derik6013@gmail.com or call us at +91 72288 19817 for any queries or assistance.
10. Is my personal information safe?
Yes, we are committed to protecting your privacy. Please review our Privacy Policy for detailed information on how we safeguard your data.
11. Can I request customization or personalized jewellery?
Currently, we do not offer customization or personalization for jewellery items. All products listed are ready-to-ship as shown.
12. How do I care for artificial jewellery?
To prolong life and shine, keep your jewellery away from water, perfumes, and chemicals. Store pieces in a dry place, preferably in separate pouches, to avoid scratches.
13. Are your products hypoallergenic?
Many of our pieces are designed using skin-safe materials, but we recommend checking product details or contacting us if you have specific allergies.
14. What happens if I receive a wrong item?
Please contact our support immediately if you receive a wrong or defective item. We will arrange for a replacement or refund as per our return policy.
15. How will I know about new arrivals and offers?
Follow us on social media and subscribe to our newsletter to get updates on new arrivals, exclusive deals, and special offers.
16. Is gift packaging available?
Yes, select items may come with complimentary gift packaging. To request special packaging, please reach out to us at the time of order.
17. Can I change my shipping address after placing an order?
If your order has not yet shipped, contact us as soon as possible to update the shipping address. Changes cannot be made once the order is dispatched.
18. Do you support COD (Cash On Delivery)?
Please check our payment options at checkout or contact customer service to know if COD is currently available for your area.
19. What should I do if my package is delayed?
If your package is delayed, use the provided tracking link or contact our support team for prompt assistance.
20. How do I provide feedback or a product review?
We love hearing from our customers! You can email your feedback to us directly or leave a review on the product page after your purchase.
✨ Glowfinch – Shining Elegance, Crafted for You