Return And Refund Policy

At Glowfinch.com, we want you to be fully satisfied with your purchase of our premium-quality artificial jewellery, including Korean Jewelry, American Diamond Jewelry, and Chinese Jewelry. If for any reason you are not completely happy with your order, our easy and transparent return policy is here to help.

Returns and Exchanges

  • Return Period: You can request a return or exchange within 7 days of receiving your order.

  • Condition: Items must be returned in their original condition, unused, unopened, and with all original packaging and tags intact.

  • Non-Returnable Items: Personalized or customized jewellery pieces, and items damaged due to wear or mishandling are not eligible for return.

  • Exchange: If you wish to exchange an item, please specify the product you want in exchange while raising your request.

How to Initiate a Return

  1. Contact our customer support team at derik6013@gmail.com or call us at +91 72288 19817 within 7 days of delivery to request a return or exchange.

  2. Provide your order number, reason for return, and photos if the item is defective or damaged.

  3. Our support team will guide you through the return shipping process.

Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved returns will be refunded to your original payment method within 7-10 business days.

  • Shipping costs are non-refundable, and you will be responsible for return shipping charges unless the item is defective or incorrect.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately with photos. We will arrange for a full refund or replacement at no extra cost.

Customer Satisfaction Promise

Your satisfaction and trust are important to us. If you have any questions about our return policy or need help with your order, please don’t hesitate to reach out. We’re here to ensure you have a smooth and pleasant shopping experience with Glowfinch.

✨ Glowfinch – Shining Elegance, Crafted for You